Refund policy

Refund and Return Policy

1. Refunds

1.1 Eligibility for Refunds:

• We offer refunds for products/services that meet the following criteria:
• Defective or Damaged Items: If you receive a defective or damaged product, please contact us within [2 days] of delivery.
• Non-Delivery: If your order does not arrive within the specified delivery timeframe, we will issue a refund.
• Other Circumstances: We may consider other exceptional cases on a case-by-case basis.

1.2 Refund Process:

• To request a refund, please contact our customer support team on sales@shoppinkcity.in.
• Provide relevant details, including order number, product description, and reason for the refund.
• Once approved, refunds will be processed within [7 business days].
• Refunds will be issued to the original payment method.

1.3 Non-Refundable Items:

• Certain items are non-refundable
• Customized or Personalized Items: Products made specifically for you.
• Gift Cards: Gift cards are non-refundable.

1. Returns

2.1 Eligibility for Returns:

• We accept returns for products that meet the following conditions:
• Unused and Unopened: The item must be in its original packaging, unused, and unopened.
• Within the Return Window: Returns must be initiated within [3 days] of delivery.
• Exceptions: Some items may not be eligible for returns due to hygiene or safety reasons.

2.2 Return Process:

• To initiate a return, please contact our customer support team at sales@shoppinkcity.in
• We will provide instructions on returning the item.
• Return shipping costs may be borne by the customer unless the return is due to our error.

1. Contact Us

If you have any questions or need assistance regarding refunds or returns, please reach out to our customer support team at sales@shoppinkcity.in.